Learning Terms & Conditions

1. Our Agreement

a. These Terms supplement the agreement made between us when you purchased a course of study.
b. Your access to the course of study begins when payment is received, and the course of study for your intake group has officially started.
c. The agreement is between us and you. You may not share or transfer the course of study access or materials with anyone else.

2. Expectations

a. The course description and objectives can be found online. The Description is a general statement of the course content, intentions and objectives. We may vary the course content to respond to Participant feedback and such changes will not be a breach of our agreement with you.
b. The course is an online programme and would not normally involve in-person meetings unless specifically included in the Description.
c. The course is designed to help you do the work you need to achieve your goals. If you do not do the work needed or attend live sessions that may be included, or do any exercises or study required before or during the course, you may not achieve the courses learning objectives and accept this.
d. The course is for informational purposes only. It does not and is not intended to provide specific medical, legal, commercial, financial, tax or other professional advice.
e. Group support is provided on the terms of the individual group rules which can be found in each group. The rules are provided in the group description and are accessible before you join.
f. If you are in breach of these Terms or the rules of the group, we reserve the right to suspend or terminate your group support without compensation or a right to substitution, and without prejudice to other remedies we may have.

3. Your Rights & Responsibilities

a. If you are paying for yourself and not through an organisation or business, you may have statutory consumer and cancellation rights within 14 days of enrolling. After this 14 day period no refunds are permitted.
b. You are responsible for your own physical, mental, and emotional wellbeing, and for your decisions, choices, actions and results.
c. You agree to use good judgment and seek advice from suitably qualified professionals before taking action as a result of attending the course.
d. It is your responsibility to make sure that you have adequate computer equipment, broadband/wi-fi and time to access the course.
e. You must ensure that you have adequate virus and malware protection before accessing our systems.
f. You are responsible for keeping your log-in/links/access/downloads safe and secure.
g. You must not do anything to interfere with the running of our website(s) or platforms, not attempt to gain access to any parts of our site(s) to which you have not been granted access.
h. You will not seek to promote any goods/services to any Participant that you come into contact with during the course nor make contact with them unless they have expressly invited you to do so during shared sessions and they have shared their contact details with you.

4. Business Continuity & Resilience

a. If the course has elements of live support, we reserve the right to substitute for the lead provider where necessary.
b. Associates and substitutes: We may use associates or substitutes to deliver parts of the course.
c. We may change the learning platform, server or other methods of accessing your course at our discretion.

5. Timing & Standard of Provision of Services

a. Access to the course is for a specified period of time, as stated in the description.
b. We reserve the right to cancel or reschedule any session by providing you with written notice, by posting in the course notices environment, or by email no less than 24 hours prior to the start of the session.
c. You may not send a substitute to any sessions. The course may entitle you to view recordings of sessions, which you may do until the expiry of the course.
d. We will normally be available for the time specified for a session. We may not be able to accommodate staying later.

6. Payments

a. Course charges are due to be paid at or before the start of the course. Unless staged payments or invoicing have been included in the description, you will not be able to access your material until the appropriate payment has been received.
b. If you have accessed material, even by just logging in, this will have started your course and you will owe us the payment(s) in line with your original purchase.
c. If the course provides for staged payments or deposits, late payment will result in access to the course being suspended.
d. Suspension from a course will not cancel the obligation to pay for the remainder of the course.
e. If you are paying in a different currency to the one we are selling in, your card provider or equivalent will apply their own exchange rates at the time of purchase. This will fluctuate and the exact amount you pay in your own currency is beyond our control.
f. If we offer a payment or instalment plan for the course, you are responsible for keeping a current credit card on file with us until your payment obligations have been met. If your card on file ever declines, you agree that on providing us with new credit card details we can charge the card for all overdue payments.

7. Rights to Use / Copyright

a. IP Rights in all materials produced by us and/or presented in the course are and shall remain our absolute property.
b. You may use materials only for your own participation in the course and for private use to support your learning from that course. You must not disclose or use the materials without our permission for any other purpose.
c. Please be clear: you do not have the right to re-use or publish or adapt any part of any materials, nor to disclose those materials to anyone. If you want to do any of these things, you need our written consent before you do it.
d. If someone else is using your course access or materials, you will pay us an additional full course fee for each additional user regardless of how much of the course they have accessed. This does not mean we give you consent to do so but is a notice of part of the costs you will bear if you do – you will also be liable for our investigation, legal and other costs, and other loss and damage we may lawfully claim from you.
e. Where the course involves you posting material or comments into a group environment, you must ensure that you are not breaching any third-party rights in your postings. You must not make any slanderous or defamatory statements, or bully or harass anyone or breach our group rules. You cannot be “off the record” in any group sessions. You will indemnify us against all costs, expenses and damages we suffer if a claim is made against us arising from your breaches of this provision.
f. We may record and monitor any sessions or comment threads or the complete course. We may publish the complete recordings or edited highlights. You agree that all IP Rights of any nature in those recordings and in their contents belong exclusively to us. You waive all moral rights defined in English law in the Copyright, Designs and Patents Act 1988 (as amended, re-enacted or replaced) and parallel rights in other jurisdictions with respect to your contributions and agree to grant us an irrevocable perpetual royalty-free licence to publish and use them.
g. You may not photograph, screenshot, record, or video any course content unless this is agreed in writing in advance. If recording is agreed, the content delivered by us that is captured by you or on your behalf will remain our absolute copyright and you using it may be subject to a repeat fee or licence fee.